Roseland Volkswagen
888 Guelph Line, Burlington, ON, L7R 3N7
faq

Buying a Vehicle

No. Retail sales of all Volkswagen vehicles in Canada are done directly through your local certified Volkswagen dealers. Volkswagen Canada is the importer and is responsible for the warranties offered on the vehicles whereas the Dealers are responsible for your service, parts and sales needs.

To view current special offers please click on "Promotions" above. You may also visit or contact us for more details at (905) 632-0222.

For general inquiries please call 1-800-668-8224 or 1-514-332-4333. For end of lease information please call 1-866-400-7963.

In Canada, we're pretty used to paying more than the price we see on a price tag.  The Ontario government has implemented a sales tax known as HST (13%), which many of us are too familiar with. But when buying a new car there are some other fees you may not recognize. What these fees are called might vary from dealer to dealer, but most often they'll be called "delivery and destination" or "freight and PDI." So what exactlyt does that mean? What are these fees and why do you have to pay them?

Freight


Freight, or destination, is the charge for getting the vehicle from the factory to the dealership. This could involve shipping the vehicle from across an ocean, driving a vehicle across the country or packing something up a bit more delicately. Manufacturers set the freight price based on the nameplate for the vehicle, so no matter where you are, you'll pay the same price. Most vehicles are not manufactured in Canada, so this set fee ensures that even if the vehicle is shipped from somewhere overseas like Japan, you'll still pay the same price. These costs are also standard across the country, so someone in B.C. will be paying the same fee as someone in Ontario. This fee will usually be higher with bigger and more luxurious vehicles, as the cost to transport them will be much higher than a regular compact vehicle.

PDI (Pre-Delivery Inspection)


PDI, or delivery, is the charge for a technician at the dealership to inspect the car to make sure it has no cosmetic or mechanical issues from transportation. Just because a vehicle is brand new from the factory, doesn't mean it's ready for you to take home. It's also for the wash crew to run the vehicle through the car wash and make sure the car is presentable for the new owner. It also includes any final touches the vehicle may need such as filling up the gas tank and topping up fluids.

Yes! Our friendly and knowledgeable staff will be there every step of the way to help you design your dream Volkswagen. Click HERE for more information about pre-ordering and customizing your Volkswagen.

Certified Pre-Owned (CPO) is a Volkswagen program that allows you piece of mind when buying a used vehicle. Each Certified Pre-Owned Volkswagen undergoes a rigorous inspection by our expert technicians. This detailed process helps reveal potential issues before they happen -- using VW Original Parts for any repairs. CPO vehicles are also eligible for extended warranty coverage, giving you greater peace of mind. Before a Certified Pre-Owned Volkswagen becomes available, it undergoes a 112-point inspection. Whether it's under the hood or inside the cabin -- we check it. And if something needs replacing, we only use genuine Volkswagen Original Parts. For more information about CPO click HERE.
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Leasing & Financing

If you like to keep things fresh and your monthly payments low, leasing might be just the thing for you. Depending on your needs, the length of your lease can be anywhere from 1 to 5 years with a set kilometer limit. At the end of the lease, you can pick a new Volkswagen for your next adventure, purchase your current Volkswagen for a predetermined price, or return it to your Volkswagen dealer. 

Benefits

- May provide lower monthly payments than financing, over a shorter term
- Flexible lease terms and a range of kilometer allowances that suit your lifestyle
- Ability to turn-in your vehicle for a newer Volkswagen model or buy your vehicle at a predetermined price at lease maturity
- Drive a new Volkswagen more often!

Before you own the road, you may want to own your Volkswagen. With our financing plans, you can do just that. You can choose a personalized deposit, financed amount, term and repayment structure. What's more, you can borrow the required funds at a low interest rate and pay for your vehicle over your chosen term.

- Own your Volkswagen for the life of the vehicle and build equity
- No vehicle customization limits or kilometer restrictions
- Competitive rates and flexible terms from Volkswagen Finance

An open lease is for someone who wants a lower residual value or who is looking to lease and then buy their car. The lessee guarantees the residual value. Closed end leasing allows you to lease with a specific mileage allowance and return the car at the end of the lease if you at or under this mileage with no additional cost. You are responsible for excess wear and tear on a closed end lease.

We allow you to trade in your lease for a new or preowned vehicle. We also offer lease extensions or you may buyout your lease.

Leasing is just an alternative form of financing a vehicle. Instead of paying your loan to zero the residual value is set for the vehicle. This residual value usually reflects the future value based on a specific mileage. For example a lease will allow 24,000 km per year and the residual value will be set for this mileage. You then have the option at the end of the lease to buyout your lease, return it if it is under mileage or extend your lease till you buy it or trade it for a newer model.

You can trade in your owned, financed or leased vehicle against a new lease. Remember that if you have a finance or lease the trade value will need to cover paying out the vehicle. A fully owned vehicle will act as a down payment with the benefit of saving you the HST on its value. Any equity in a financed or leased vehicle will also act as a down payment toward your new lease.

If you would like to end your lease early our dealership can assist you with either buying out or trading in your lease. To do this, a buyout amount will be calculated, a buyout is simply what you owe on your lease. If your vehicle is worth more than you owe you can put that equity towards your next vehicle. If it is worth less than you owe will have to cover that shortfall by either paying the amount, or adding it to your next lease.

Every lease has a predetermined mileage allowance. You will be responsible for any mileage over your allowance. So always make sure you negotiate enough mileage to cover your driving habits. I t can be expensive to pay it at the end of the lease in one lump sum verses paying a little more each month on your lease.

You can lease a vehicle for as little as 12 months and as much as 60 months depending on your need and your budget.

You are required to have full insurance coverage on a lease, no different than a bank finance, this means liability, collision and comprehensive coverage.

Yes you can buy extra mileage up front, we allow for mileages up to 50,000 km per year. It is cheaper to pay them up front than at the end of the lease.

Yes you may be able to either refinance or release your lease.
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Parts

Volkswagen parts and accessories are sold through our Parts Department. Call us at (905) 632-0222.

Accessories are covered for the new-vehicle limited warranty period of 4 years / 80,000 km (whichever occurs first) when purchased at the time of new vehicle purchase. If purchased from an authorized dealer after delivery of vehicle, but during the new-vehicle limited warranty period, accessories are covered for the longer of either the remainder of that new-vehicle limited warranty period or a period of 2 years / unlimited kilometers.

Accessories are covered for the 2-year / 40,000 km CPO limited warranty extension when purchased at the time of CPO vehicle purchase with the Premium Assurance Program.

Volkswagen Parts are backed by a 2-year / unlimited-kilometer limited warranty from the date of purchase. Some parts, including batteries, come with a longer warranty. If purchased from an authorized dealer during the new-vehicle limited warranty period, parts are covered for the longer of either the remainder of that new-vehicle limited warranty period or a period of 2 years / unlimited kilometers.

Our Parts Department can help you order or access an Owner's manual for your vehicle. To reach the Parts Department at Roseland Volkswagen, call (905) 632-0222.

Yes! To see what is available (including winter tires) call our Parts Department at (905) 632-0222.

You may increase the wheel diameter on many models but there are factors that limit your choices such as outer tire diameter & ground clearance wheel offset. Our Service and Parts teams can help you assess your choices of factory-approved wheel and tire packages that will fit your Volkswagen. To contact Service or Parts call (905) 632-0222.

Service

No. Any damage or defects caused by the use of a non-genuine Volkswagen part are not covered by a Volkswagen warranty. Only genuine Volkswagen parts and accessories are covered.

Please contact our Service Department and arrange a service appointment as soon as possible. This way we can ensure your vehicle does not run into any issues regarding the recall. To book a service appointment please call us at (905) 632-0222

The fluids identified in your manual as lifetime fluids should be replaced after 8 years or 160,000km, whichever occurs first.

If the yellow check engine light stays on (not flashing) you may continue to drive the vehicle, but book a service appointment as soon as possible. If the yellow check engine light is flashing, please pull off to the side of the road safely, stop your vehicle and arrange to have the vehicle towed to the dealership.

You should bring your vehicle to a licensed Volkswagen dealer to ensure that only genuine Volkswagen parts are used during the repair of your vehicle. Furthermore, our mechanics have Volkswagen model specific knowledge and expertise to repair you vehicle and ensure a safe return to the road.

Properly maintaining your vehicle according to the manufacturer's guidelines and schedule is the easiest way to ensure top resale value when you decide to sell. At Roseland Volkswagen, we can help you find the specific maintenance guidelines for your VW (year, make & model specific), as well as keep a record of your service and parts history with us. This will provide potential buyers with piece of mind knowing the maintenance was done at a licensed Volkswagen dealer and on time according to guidelines.

In general, your oil should be changed every year or 15,000km, whichever occurs first. This may differ depending on many factors. Our Service department will be able to assess what is best for you vehicle.
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Our Store

Our updated hours of operation can be found below.

You may purchase VW clothing and merchandise from our Parts Department. To reach our Parts Department call (905) 632-0222

Yes. If your vehicle is being serviced feel free to wait in our waiting area where there is seating, a desk and a television. Complimentary coffee is provided and self-served.

Volkswagen

Volkswagen Canada configures its model line-up independently from other markets (including that of the U.S.) based on the demands and legal regulations in Canada.

You can review safety ratings here: https://www.safercar.gov/

Of the Volkswagen 2022 lineup, the Atlas (V6) and the Atlas Cross Sport (V6) are rated to tow trailers.

Other models such as the Tiguan and Taos have a low towing capacity (roughly 1,500 lbs). Be sure to check with us as different trim lines may affect the vehicles capacity. The Owner's Manual of each vehicle will clearly state whether the vehicle is capable of towing or not.

You can find information pertaining to this at Natural Resources Canada.

Yes. Volkswagen sells some specific performance parts for various models. These may include performance exhaust, sport-tuned coil springs, alloy wheels, body kits, spoilers etc. For more information on what parts are currently available for any VW model you can contact our Parts Department at (905) 632-0222. Or visit the following webpage https://parts.roselandvw.com/accessories/Volkswagen__/Sport-and-Design.html
 

*please note that some parts may not be listed online, for more current and accurate information on available parts give us a call

Yes. Volkswagen Protection Plus is our extended warranty program. For more details on Volkswagen Protection Plus give us a call at (905) 632-0222.

The recommended gasoline octane rating for each vehicle is listed on a label located on the inside of the fuel cap.

It is important that the oil in your engine meets or exceeds the specification listed in your Owner's Manual. If there is a switch from mineral oil to synthetic, it is important you continue to follow the recommended change interval based on kilometers or time, whichever occurs first. If using synthetic you must ensure that it meets or exceeds the specifications for your Volkswagen. For more information on if you can use a synthetic oil in your Volkswagen you can call our Service Department at (905) 632-0222.
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1 If the vehicle is identified as new: Figure shown reflects an estimate of the amount that you can expect to pay in Canadian dollars and is: (i) based on the Manufacturer's Suggested Retail Price (MSRP); and (ii) includes freight, PDI, levies, duties and dealer charges. Taxes are excluded (unless you select otherwise). Licence, insurance, and registration fees are also excluded. Environmental or related levies and taxes vary by jurisdiction. Actual selling price and other terms are set by the dealer. Dealer may sell for less. See below for further details.

If the vehicle is identified as a ""certified pre-owned"", ""CPO"", or used: Figure shown reflects an estimate of the amount that you can expect to pay in Canadian dollars and includes all options and/or equipment built with the vehicle, as well as dealer charges. Taxes, licence, insurance, and registration fees are excluded. Actual selling price and other terms are set by the dealer. Dealer may sell for less. See below for further details.

Photos for illustration purposes only, and may not reflect exact vehicle (including vehicle colour, trim, options, or other specifications). Some vehicles may be shown with optional equipment or equipment not available in Canada. Specifications, equipment, options and prices are subject to change without notice. Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time. Please contact your Volkswagen dealer for verification or if you would like more information on this vehicle. "Volkswagen," the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license.

2 This payment estimator is a tool to assist you to estimate your scheduled payments. We do not make any representation or warranties as to your actual amounts. Figures shown reflect an estimate of the amount that you can expect to pay in Canadian dollars based on: (i) entering into a lease agreement or a credit agreement (as applicable) with Volkswagen Financial Services; and (ii) the stated APR, term, number of periodic payments, and kilometre allowance (as applicable). Payment estimates do not include: (i) taxes (unless you select otherwise); or (ii) to the extent applicable, any excess wear and tear, late fees, or other similar fees or charges that may apply. Actual selling price, leasing / financing rates and other terms are set by the dealer and Volkswagen Financial Services, as applicable. Dealer may sell or lease for less. Leasing and financing is subject to credit approval by Volkswagen Financial Services. Leasing / financing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Lease example: Lease a 2021 Tiguan 2.0T Trendline FWD with 8-speed automatic transmission, at an MSRP of $29,795 plus $1,950 freight and PDI, $10 fee for applicable provincial Motor Vehicle Industry Council, $499 dealer fees, $20 Tire Tax and $100 a/c levy at 0.99% APR for 24 months with 104 weekly payments of $132.83. $0 down payment or equivalent trade-in, security deposit of $540 and first monthly payment are due at lease inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. Kilometre allowance of 16,000/year; charge of $0.15/km for excess kilometres. The total lease obligation in this example is $14,405.65 (excluding taxes and any excess wear and tear, late fees, or other similar fees or charges that may apply). Finance example: Finance a 2021 Tiguan 2.0T Trendline FWD with 8-speed automatic transmission, at an MSRPof $29,795 plus $1,950 freight and PDI, $10 fee for applicable provincial Motor Vehicle Industry Council, $499 dealer fees, $20 Tire Tax, and $100 a/c levy at 0.99% APR for 24 months with 104 weekly payments of $314.97. $0 down payment or equivalent trade-in, security deposit of $510 and first monthly payment are due at finance inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. The total financing obligation in this example is $32,756.88 (excluding taxes). Please contact your Volkswagen dealer for details (including actual payment information). Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time. ?Volkswagen,? the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license.

3 Financing offers available through Volkswagen Financial Services, on approved credit, on select: (i) new and unregistered Volkswagen models; (ii) "certified pre-owned" used Volkswagen vehicles; and (iii) other used vehicles. Financing example: Finance a 2021 Tiguan 2.0T Trendline FWD with 8-speed automatic transmission, at an MSRP of $29,795 plus $1,950 freight and PDI, $10 fee for applicable provincial Motor Vehicle Industry Council, $499 dealer fees, $20 Tire Tax and $100 a/c levy at 0.99% APR for 24 months with 104 weekly payments of $314.97. $0 down payment or equivalent trade-in, security deposit of $510 and first monthly payment are due at finance inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra.The total financing obligation in this example is $32,756.88 (excluding taxes). Dealer may sell for less. Dealer order/trade may be necessary. Financing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Conditions apply. Please contact your Volkswagen dealer for details.

Lease offers available through Volkswagen Financial Service, on approved credit, on select: (i) new and unregistered Volkswagen models; and (ii) ""certified pre-owned"" Volkswagen vehicles. Lease example: Lease a 2021 Tiguan 2.0T Trendline FWD with 8-speed automatic transmission, at an MSRP of $29,795 plus $1,950 freight and PDI, $10 fee for applicable provincial Motor Vehicle Industry Council, $499 dealer fees, $20 Tire Tax and $100 a/c levy at 0.99% APR for 24 months with 104 weekly payments of $132.83. $0 down payment or equivalent trade-in, security deposit of $540 and first monthly payment are due at lease inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. Kilometre allowance of 16,000/year; charge of $0.15/km for excess kilometres. The total lease obligation in this example is $14,405.65 (excluding taxes and any excess wear and tear, late fees, or other similar fees or charges that may apply). Dealer may sell or lease for less. Dealer order/trade may be necessary. Leasing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Conditions apply. Please contact your Volkswagen dealer for details. Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time. "Volkswagen," the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license.

4 Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration.

5 Financing offers available through Volkswagen Financial Services, on approved credit, on select prepaid maintenance plans in connection with the financing of select: (i) new and unregistered Volkswagen models; (ii) "certified pre-owned" used Volkswagen vehicles; and (iii) other used vehicles. Additional terms and conditions apply. Refer to actual contract or contact a Volkswagen dealer for complete details of coverage and exclusions. Financing example: Finance a prepaid plan at an MSRP of $1,675 at 0.99% APR for 24 months with 104 weekly payments of $16.27. $0 down payment or equivalent trade-in, security deposit of $510 and first monthly payment are due at finance inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. The total financing obligation in this example is $1,692.08 (excluding taxes). Dealer may sell for less. Financing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Conditions apply. Please contact your Volkswagen dealer for details. Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time.

6 Financing offers available through Volkswagen Financial Services, on approved credit, on select accessories in connection with the financing of new and unregistered Volkswagen models. Taxes, shipping, installation are excluded. Proper installation required. Professional installation may be recommended. See owner's literature and Volkswagen dealer for details. Financing example: Finance an accessory at an MSRP of $215 at 0.99% APR for 24 months with 104 weekly payments of $2.09. $0 down payment or equivalent trade-in, security deposit of $510 and first monthly payment are due at finance inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. The total financing obligation in this example is $217.06 (excluding taxes). Dealer may sell for less. Financing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Conditions apply. Please contact your Volkswagen dealer for details. Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time.

7 This is the down payment that you anticipate paying in connection with the purchase of the vehicle.

13 This means the duration (in months) of your selected protection plan.

15 This means the maximum number kilometres that your selected protection plan will cover.

16 Certifed Pre-Owned Volkswagen vehicles undergo a comprehensive 112-point inspection. If something needs replacing, only genuine Volkswagen Original Parts are used. Every Volkswagen Certified Pre-Owned vehicle is covered by our Assurance Program. If the vehicle is within 5 model years or newer and less than 120,000 KMs, you can upgrade to the Premium Assurance program.

21 Depending on the province in which you live, you may be eligible to receive incentives. These include, but are not limited, to up to $4,000* from British Columbia's Go Electric BC Program (available on the ID.4 base trim only) or as much as $4,000 from Quebec's Roulez Vert program. The QC government has recently announced that the program will be suspended as of Feb. 1, 2025. See About the Roulez vert Program for details. The Roulez Vert program also offers an additional rebate of $600 with the purchase of the Volkswagen 2-in-1 Charging Cable. If you live in BC in a single-family home, row home, or duplex, you could receive a rebate* of up to 50% of the purchase and installation costs of an eligible Level 2 EV charger, to a maximum of $350.◊◊

◊◊ Volkswagen Canada does not administer the incentives and is not responsible for any cancellations or changes to the incentive programs. Incentive information is provided for informational purposes only and Volkswagen Canada makes no representations or warranties about the actual amounts or eligibility. Information about the incentives is based on the most current information provided by the applicable government agencies, but could change in the future. The amount of the incentive, terms and conditions of the incentive, and any eligibility or application requirements vary by province. As of January 13, 2025, the federal government has paused the Zero-Emission Vehicles (iZEV) Program. See Question and answers for details. *BC's EV incentive amount is prorated based on annual income and only available to those earning <$100,000 with the full amount available to those earning <$80,000. BC's EV charger rebate has different eligibility criteria. Conditions apply. See your dealer for more details or contact the provincial or federal administrator.

Limited time finance offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 ID.4 Electric ID.4 PRO S AWD base with single-speed transmission having a starting price of $58,299.00, including $68 PPSA registration fee (including third-party registering agent fee), $2,100 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $13 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Finance example: 60-month term at 0.00% APR equals a weekly payment of $225, after application of $10,000 credit. $0 down payment or equivalent trade-in due at signing. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. License, insurance, registration, options and applicable taxes are extra. Cost of borrowing is $0 for a total obligation of $58,299. Dealer may sell for less. Dealer order/trade may be necessary (but may not be available in all cases). Conditions apply. Offers end January 31, 2025 and are subject to change or cancellation without notice.

$10,000 cash bonus available to be applied as a discount off MSRP, before taxes, on cash purchase, finance or lease (through Volkswagen Financial Services, on approved credit) of new and unregistered 2024 ID.4 models